Bxbv Privacy Policy – Player Personal Data Protection

1 Introduction

Bxbv respects the privacy of every individual who uses our online gaming platform. As a platform trusted by Malaysian players, we understand that your trust depends not only on the security of financial transactions, but also on how we handle the personal information you entrust to us.

This Privacy Policy ("Policy") clearly describes the types of personal data we collect, the purposes of collection, how data is stored and protected, and the rights you hold regarding your personal data. This Policy applies to all users of bxbv.org and the official bxbv mobile app.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy bxbv to form a complete picture of how we operate responsibly.

2 Types of Personal Data Collected

Bxbv collects various types of personal data depending on your interactions with our platform. The table below describes the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. bxbv does not collect sensitive information such as biometric data, political views, or religious beliefs.

3 Data Collection Methods

Bxbv collects your personal data through several main channels:

• Account Registration: Information you provide when creating a new account, including name, email, date of birth and phone number.
• KYC Process: Identity verification documents such as a national ID or passport submitted during the account verification process.
• Financial Transactions: Information collected when you make a deposit or submit a withdrawal request on the platform.
• Platform Usage: Data automatically generated when you browse the website or use the bxbv app, including cookies and tracking technologies.
• Customer Support: Information you share when contacting our support team via Live Chat or email.
• Promotions Programme: Data you provide when participating in bxbv lucky draws, contests, or rewards programmes.

4 Purpose of Data Use

The personal data bxbv collects is used solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Providing, managing and enhancing bxbv platform services for you.
• Verifying your identity through the KYC process to comply with applicable legal requirements.
• Processing deposits, withdrawals and all financial transactions securely and accurately.
• Sending you important account notifications, active promotions and platform updates.
• Detecting and preventing fraud, money laundering and any suspicious activity on the platform.
• Ensuring compliance with the responsible gaming programme, including monitoring high-risk gaming patterns.
• Analysing aggregated usage data (without identifying individuals) for platform improvement purposes.
• Meeting legal obligations and complying with directives from relevant authorities when required.

Bxbv will not use your personal data for any purpose other than those stated above without first obtaining your consent.

5 Data Sharing With Third Parties

Bxbv takes a highly cautious approach when sharing your personal data. We do not sell your personal data to any party. However, in certain situations, we may share necessary information with the following parties:

• Payment Providers: Transaction information required to securely process your deposits and withdrawals through licensed payment service providers.
• Game Software Providers: Minimum data required by licensed game providers to ensure a smooth and fair gaming experience.
• Authorities: Information required by government authorities or regulatory bodies with legal authority to request it.
• Technical Partners: Technical service providers such as server hosting and cybersecurity partners, bound by strict confidentiality agreements.

All third parties receiving data from bxbv are subject to binding confidentiality and data protection agreements. They are prohibited from using that data for any purpose other than those specified by bxbv.

6 Data Security

Bxbv continually invests in the latest security infrastructure to protect every member's personal data. Our security measures include:

• 256-bit SSL encryption for all data transmitted between your device and bxbv servers.
• Encryption of data at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
• Round-the-clock security monitoring and advanced intrusion detection systems.
• Strict access controls — only authorised bxbv staff may access members' personal data.
• Regular security audits by independent third parties to ensure our systems continuously meet current security standards.

While bxbv takes all reasonable precautions, no data transmission system over the internet can be guaranteed 100% secure. You are therefore also responsible for safeguarding your own login credentials.

7 Cookies & Tracking Technologies

The bxbv platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform (such as pages visited and time spent) to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, display settings and other options to deliver a more personalised experience.
• Analytics Cookies: Used to understand overall platform usage patterns for continuous improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the bxbv platform.

8 Your Rights as a User

Bxbv recognises and respects your rights regarding personal data. The following are your key rights:

To exercise any of the rights above, please contact the bxbv support team via Live Chat on the platform. bxbv will process your request within the timeframe required by applicable law.

9 Data Retention Period

Bxbv retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

• Active account data is retained for as long as your account remains active on the bxbv platform.
• Following account closure, certain personal data will be retained for the period required by law in relation to financial compliance and fraud prevention.
• Financial transaction logs are retained in accordance with applicable legal requirements and may be accessed by authorities when required.
• Data that is no longer required will be securely deleted or anonymised.

If you wish to know the specific retention period for a particular data category, you may contact the bxbv privacy team for further information.

10 Privacy Policy Amendments

Bxbv reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

Any material changes to this Privacy Policy will be communicated via in-platform notifications on bxbv or by email to the address registered to your account. The "Last Updated" date at the top of this document will be updated whenever changes are made.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how bxbv handles your personal data, we are ready to assist through the following channels:

• Live Chat: Available on the bxbv platform 24 hours a day, 7 days a week for immediate responses.
• Email: [email protected] — our team will respond within 1–2 business days.
• FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and your account.

Bxbv is committed to addressing every privacy-related enquiry seriously and promptly. Your trust is our priority.